OUR SERVICE PERFORMANCE

We assist our clients with the acquisition of desired resources and happily process individualized outsourcing packages.

 

 

We support your title selection and procurement

•  Subject-specific new title email alert service (for Print and E-Books)
•  Standing orders according to each library’s custom purchasing profile
•  Approval plan according to each library’s custom purchasing profile
•  Procurement of grey literature from around the world
•  Procurement of out-of-print literature and literature published outside of the
   publishing trade, such as Row B of the German Library, with the tracing of
   reference addresses included
•  Monthly new release alert service for major reference works
•  DEBI-Service (Dietmar Dreier E-Book Information Service)
•  E-Book User Guide (on a yearly basis)

 

 

We also deliver shelf-ready books. We provide

•  Affixation of the inventory-, order-, or identification number (Book/Bill)
•  Affixation of the library stamp in the book
•  Affixation of the call number to the spine
•  Affixation of the security tag in the book
•  RFID (Affixation and programming the RFID-Tags)
•  Delivery of the barcode
•  Bookbinding of paperback and board-bound volumes according to the
   specifications of the library

 

 

We offer additional services

•  Personalized, reliable service provided by our account managers
•  Free shipping
•  Guaranteed return and exchange policy for unsatisfactory products
•  Online bibliography plattform for Print and E-Books
•  Custom, library-specific billing options
•  Flexible terms of payment
•  Regular updates on our sales statistics
•  Online budget surveillance
•  Duplicate checks
•  Environmentally-friendly packaging
•  We absorb the costs associated with the profit and income tax
   (for the domestic market) and, if applicable, any import sales taxes incurred
   on behalf of the client.
•  We accept orders via email, fax, regular mail or telephone.
•  We accept and process all common file formats (ex. EDI, XML) generated by
   library systems such as Aleph, OCLC and Libero.