Personal customer support

Support
We're committed to maintaining a close and personal working relationship with you. You can count on the contact person you know and trust to be available for you whenever you have questions, suggestions or special requests.
Your point of contact will be available to help you with:

  • Bibliographic information
  • Orders
  • Invoices
  • Claims
  • Returns
  • and much more
Our offer includes a range of services designed to meet your individual needs:

    • Attractive discounts for libraries (flat discounts or publisher-specific discounts) taking fixed book price agreements into consideration
    • Delivery intervals of your choosing
    • Swift procurement and labeling of rush order titles
    • Library-specific invoicing according to your preferences (in addition to custom printing such as barcodes, inventory notes etc.)
    • Customizable terms of payment
    • Delivery of subject and turnover specific statistics

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